Privacy Policy

Purpose of this policy

This Privacy Policy explains how personal data may be collected and used when you visit vitabalancereconnection.com, book an exploration call, or contact VitaBalance Reconnection™ in connection with its services.

01

Who is responsible for your personal data

The data controller is:

02

Scope of this policy

This policy applies to:

• use of the VitaBalance Reconnection™ website;
• exploration-call bookings made through Calendly;
• initial enquiries and related communications; and
• online exploration calls conducted through Zoom or Google Meet.

This policy does not govern professional or client records created after a person formally begins working with VitaBalance Reconnection™. Because those records may include health, wellbeing or other sensitive information, they will be covered by a separate client privacy notice and appropriate consent and confidentiality arrangements.

03

Personal data we may collect

When you visit the website

The website does not currently provide user accounts, accept payments, contain a contact form, or use advertising or marketing analytics.

The website and its hosting infrastructure may nevertheless process limited technical information necessary to deliver and protect the site, such as:

• IP address;
• browser and device information;
• date and time of access;
• pages or resources requested; and
• security, diagnostic and server-log information.

When you book an exploration call

Bookings are made through Calendly, an external scheduling provider. Depending on the information requested in the booking flow, Calendly may process your name, email address, time zone, selected date and time, meeting and scheduling details, and information necessary to send confirmations or reminders.

VitaBalance Reconnection™ does not ask you to provide medical or health information in the Calendly booking form. Please do not include sensitive health information in a booking response or scheduling message.

When you contact us directly

If you contact VitaBalance Reconnection™ by email or another communication channel, we may process your name, contact details, the contents of your message and any information you choose to provide.

Please avoid sending detailed medical, health or other sensitive information through ordinary email. If sensitive information is received before a formal client relationship exists, it will be handled only as necessary to respond appropriately, establish a more suitable communication channel, or comply with applicable obligations.

During an exploration call

When you book, you may be offered Zoom or Google Meet as the platform for your exploration call. The selected platform may process your name, email address, meeting link, meeting time, connection information and limited technical data required to provide and secure the call.

VitaBalance Reconnection™ does not record these calls and does not activate transcription, AI note-taking or AI-generated meeting summaries. If this practice ever changes, you will be informed in advance and consent will be obtained where required.

04

Why we use personal data and our legal bases

Depending on the context and the law that applies, personal data may be processed for the following purposes and legal bases:

Where processing is based on legitimate interests, VitaBalance Reconnection™ considers whether those interests are proportionate and whether your rights and interests require additional protection.

05

How personal data may be shared

Personal data is not sold or rented.

It may be shared only where reasonably necessary with:

• website hosting and infrastructure providers, including OpenAI in connection with ChatGPT Sites;
• Calendly for appointment scheduling;
• Zoom or Google Meet for online calls, according to the option selected for the appointment;
• email, calendar and communications providers;
• professional advisers, where necessary and subject to appropriate duties of confidentiality; and
• courts, regulators, law-enforcement bodies or other authorities where disclosure is legally required or necessary to protect legal rights.

These providers may process data under their own privacy terms and may act as independent controllers or service providers depending on the circumstances.

• OpenAI Privacy Policy
• Calendly Privacy Notice
• Zoom Privacy Statement
• Google Privacy Policy

06

International data transfers

VitaBalance Reconnection™ is based in Mauritius and uses service providers that operate internationally, including in the United States and other countries. As a result, personal data may be processed outside your country of residence.

Where applicable law requires additional protection for an international transfer, VitaBalance Reconnection™ will rely on appropriate safeguards, contractual arrangements, adequacy mechanisms or another lawful transfer basis available in the circumstances.

07

Data retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

• Where an enquiry or exploration call does not lead to a client relationship, related booking information and correspondence will ordinarily be retained for no longer than 12 months after the last meaningful contact.
• Where a client relationship begins, relevant information will be managed under the separate client privacy notice and applicable professional, legal and record-retention requirements.
• Technical and security data may be retained by hosting and infrastructure providers according to their operational and legal requirements.
• Information may be retained for longer where reasonably necessary to comply with law or establish, exercise or defend legal claims.

When personal data is no longer required, it will be deleted, anonymised or securely disposed of, as appropriate.

08

Cookies and similar technologies

VitaBalance Reconnection™ does not currently use advertising cookies, behavioural tracking, marketing pixels or non-essential analytics on the website.

Essential technologies may be used by the hosting infrastructure to deliver, secure or maintain the site. When you follow a link to Calendly, Zoom, Google Meet or another external service, that provider may use cookies or similar technologies under its own privacy policy and settings.

If non-essential analytics, advertising or other tracking technologies are introduced in the future, this policy and any required consent mechanism will be updated before those technologies are used.

09

Information for United States visitors

VitaBalance Reconnection™ does not sell personal information, does not share personal information for cross-context behavioural advertising, does not use personal information for targeted advertising, and does not engage in automated decision-making or profiling that produces legal or similarly significant effects.

The website does not currently conduct cross-site behavioural tracking. Because no such tracking or sale occurs, browser “Do Not Track” signals and Global Privacy Control signals do not change the website’s current behaviour. If the website’s practices change, applicable opt-out signals and legal requirements will be respected.

Residents of certain United States jurisdictions may have specific privacy rights. Where such a law applies, requests may be sent through the contact details provided below.

10

Your privacy rights

Depending on your location and the law that applies, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing, including processing based on legitimate interests;
• receive certain personal data in a portable format;
• withdraw consent at any time where processing is based on consent, without affecting earlier lawful processing; and
• lodge a complaint with an appropriate data-protection authority.

Requests may be sent to life.wellbeingtherapies@gmail.com. Reasonable information may be requested to verify your identity and protect your data from unauthorised disclosure. VitaBalance Reconnection™ will respond within the period required by applicable law and, where applicable, ordinarily within one month.

In Mauritius, you may also contact the Data Protection Office.

11

Data security

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. Access is limited to persons and providers that reasonably need the information for the purposes described in this policy.

No method of transmission or storage is completely secure. If a personal-data breach creates a notification obligation under applicable law, affected individuals and the relevant authority will be notified as required.

12

Adults only

The website and services are intended for adults aged 18 or over. VitaBalance Reconnection™ does not knowingly collect personal data from children through the website. If you believe a child has provided personal data, please notify VitaBalance Reconnection™ through an official communication channel so that appropriate action can be taken.

13

External links

The website may contain links to third-party websites or services. VitaBalance Reconnection™ is not responsible for the privacy practices or content of those third parties. You should review their privacy information before providing personal data.

14

Changes to this policy

This Privacy Policy may be updated when the website, services, providers or applicable legal requirements change. The current version will be published on this page with the date of the latest update.